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6N4329 Supervisory Management

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6N4329 Supervisory Management

For the purpose of SD (2) you are required to play the role of a supervisor in a fictional company (as per the case study given below) and demonstrate your knowledge and understanding of the following supervisory functions in the context of that company by completing the 5 requirements below:

1. Evaluation of employee performance and procedures to be adopted for staff performance management.

2. Conduct of c of staff.

3. System for maintaining work-related records, to include operational records, work rosters for operational staff, and the maintenance schedule for equipment and vehicles.

For this assessment you are required to demonstrate how you would conduct a performance management interview with an individual/employee that you are familiar with and who may benefit from your review and record the details as required for this assessment in appropriate formats. You are not required to give a verbatim record of your discussions with the employee.

You are required to plan and show how you will conduct a performance review meeting with Elaine and carry out relevant discussions with her, using appropriate forms/documents. Please provide evidence of forms/formats used by you for these detailed discussions along with copies of sample documents prepared to advise her, separately for each of the 5 Requirements listed below:
Requirement 1:
Discuss in general terms, in the context of Midland Groceries Ltd. how setting of objectives/goals can help the employees and the management in performance management.
Requirement 2
Show with the help of appropriate forms how you propose to conduct an evaluation to identify achievement of goals by Elaine.
Requirement 3
Using general management principles, discuss the following in the context of Midland Groceries Ltd:

(a) How to provide positive and constructive feedback to the employees on their performance.

(b) How to identify opportunities for personal and professional development of employees.
Requirement 4
Using general management principles, discuss the philosophy of handling/record keeping of customer complaints and their resolution in the context of Midland Groceries Ltd.
Requirement 5
Prepare the following sample documents to educate and advise Elaine for proper discharge of her essential duties:

(a) Sample Weekly rosters for the 6 members of her Section.

(b) Sample Monthly maintenance schedule for vehicles and equipment.

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